How can we help?
Everything about how Storybuk works — booking, payments, escrow, GST, and partnering your venue.
The basics
What is Storybuk, in one line?
Storybuk helps companies find and book venues for corporate events — offsites, town halls, annual days, team socials and trainings — across Delhi NCR. You can browse venues yourself or tell us your requirements and we'll shortlist for you. Your payment is held safely until the event, and we handle the GST invoice.
Who is it for?
Anyone organising a company event — usually HR, People Ops, admin teams, EAs or founders. If you're the person who ends up chasing venues over email and WhatsApp, Storybuk is built for you.
Is this only for big events?
No. We cover everything from a 20-person team lunch or training to a 1,500-person annual day. Smaller, recurring outings are very much welcome.
Which cities do you cover?
Right now we're focused on Delhi NCR. Mumbai and Bengaluru are next.
Do I need to create an account to look around?
No. You can browse every venue and see prices without signing up. We only ask for your details when you want a shortlist or you're ready to book.
Booking a venue
How do I actually book — what are the steps?
Two ways. Browse it yourself: open Venues, filter by area, capacity and budget, open a venue, pick a date and package, and confirm. Or tell us your brief: share headcount, date, locality and budget, and we send you six matched venues to choose from. Either way, you confirm with a 50% deposit and we take it from there.
Who picks the venue — me or you?
You always choose. If you browse, you pick directly. If you send a brief, we suggest options that fit and you decide. We never book anything without your confirmation.
How fast will I get a shortlist?
Usually within four working hours of sending your brief. A real person on our team checks each venue's availability before we send it, so the options you get are genuinely bookable.
Is the availability shown real?
We confirm availability with the venue before presenting a shortlist or finalising a booking. If a date needs checking, we verify it with the venue rather than guess — so you're not booking against a date that isn't actually free.
What's included in the price?
Prices are all-in and per head — the hall, standard service and GST are included. Add-ons like AV, décor or an extended bar are shown as separate, itemised lines before you confirm. There's no surprise F&B minimum at the end.
Can I see the venue before booking?
Every Gold-tier venue is visited and photographed by our team, so the photos and capacity are accurate. If you'd like an in-person visit before a large booking, just ask and we'll arrange it.
Payments & escrow
What does it cost me to use Storybuk?
Nothing. It's free for organisers. We earn a small commission from the venue (5%) only when a booking confirms. The price you see is the venue's rate — you never pay Storybuk extra.
What does "held in escrow" mean here?
When you confirm, your 50% deposit is held safely rather than paid straight to the venue. It only releases to the venue two working days after your event has taken place. This protects you — your money isn't sitting in a venue's account before they've delivered.
When do I pay the rest?
The remaining 50% is collected before the event. The full amount then releases to the venue two working days after the event.
What if I need to cancel?
Cancel 14 or more days before the event and you get a full refund. Within 14 days, the venue's own cancellation terms apply — and we always show you those terms before you confirm and pay, so there are no surprises.
How do I pay — and is it secure?
Payments are handled through a secure, regulated payments partner. You'll never enter card or bank details with anyone other than the secure payment screen.
GST & invoices
Do I get a GST invoice?
Yes — a GST-compliant invoice is generated for every booking and emailed to you, with your company's GSTIN on it so your finance team can claim input tax credit.
Can my finance team file this easily?
That's the idea. The invoice is itemised, GST is shown clearly, and your GSTIN is included — it's built to pass finance review without back-and-forth.
Where do I find my invoices later?
All your invoices are available to download any time from your bookings dashboard.
For venues
How does my venue get listed?
Apply through "List your space." We'll visit to verify and photograph your venue, then publish your listing with real photos, packages and availability. It's free to list.
What does it cost a venue?
No listing fee and no monthly charge. We take a flat 5% only when a booking confirms.
When do venues get paid?
The organiser's deposit is held in escrow on confirmation. Your payout, net of the 5% fee, releases two working days after the event.
Do venues keep control of pricing and dates?
Completely. You set your own rates and packages, manage availability, and approve every booking request.
Still have a question?
A real person on our team replies — usually the same day. No bots, no callback queue.